TERMS AND CONDITIONS

ALL PRICES ARE EXCLUDING VAT, THIS IS CLEARLY SHOWN ONCE YOU GO TO THE CHECKOUT SECTION ON THE SITE.

Iloveflooring.co.uk are happy to accept orders online via our secure server, by fax or by phone or cheque, bankers draft (payable to mt flooring). All products are of 1st grade quality and we have been supplying flooring to the retail and trade sector for more than 16 years. Please read the following information carefully.

We do not sell overage, past stock or second grade goods. 

Ordering Information
We endevour, on receipt of an order, to deliver within 5 days, on packaged items.  Solid woods, engineered woods, amtico and karndean have variable delivery lead times and  you will be advised by email of a delivery lead. This lead time is an average of 10 days. Carpets are delivered in around 14 days. 

Payment Information
We accept all major credit/debit card via our secure online ordering system. including American Express at no extra charge.  If you prefer you can telephone or fax your order. VAT is applicable on orders. All credit card details are fully encrypted at all times. Your information is not passed to a third person. We accept all major credit cards including American Express at no extra charge.

Delivery Information

Delivery is free on orders over £350.00 plus vat to any mainland uk address. Please note there may be a surcharge for Ireland & Scotland and some special orders.  Orders below the value of  £350.00 plus vat are charged at a standard  £20.00 plus vat per order. Deliveries are between 8.00am and 6.00pm. Iloveflooring.co.uk cannot be held responsible for carriers timings. All deliveries, due to insurance limitations, are to "kerb side" only, they will not be carried into your premises so please make sure you have adequate help. Please advise if there is any problem with lorry/van access to your property, ie, narrow lane/weight/width restrictions at time of order. If the carrier is unable to make a delivery because you were not available or due to access problems, you will be charged another delivery charge; where free delivery was applicable you will also be charged the standard rate for re-delivery.

Damaged goods

I f you receive damaged/incorrect/missing goods, please make sure you note this on the carriers paperwork OR REFUSE DELIVERY, YOU ARE ENTITLED NOT TO ACCEPT GOODS ON DELIVERY IF CLEARLY DAMAGED. All damages, i f visible,  must be clearly marked on the paperwork, we cannot accept claims if this is not noted on paperwork and was clearly visibly damaged on delivery. If you return an item as "damaged" which is subsequently found not to be you will be liable for the return delivery charge where applicable. We make every effort to deliver our goods in an undamaged condition. Our goods leave us in a fit and suitable state for use as described. 

Warranties
Product warranties differ please read the product details carefully, this does not affect your statutory rights. All inspections are carried out by an independant source and incurr an 80.00 fee, which will be refunded if confirmed as a manufacturing fault.

Cancellation/Returns

An order can be cancelled within 7 days,  but will incurr a 30% handling charge for re stocking and administration costs if goods have already been delivered we can add a  a re-delivery charge. iloveflooring.co.uk will accept whole orders (not special orders) as returned only if they are in original packaging and condition they arrived within 7 days. After 7 days we can refuse to cancel an order.

You are responsible for any costs incurred for returns by your chosen carrier if you have cancelled an order. You must contact us prior to this and obtain a return/cancellation reference number, by email or calling us. If you fail to do this we reserve the right not to accept the return. We accept no responsibility for products once they are installed, where faulty installation and or poor workmanship is as fault. Please note you cannot send part orders back.

Claims for mis-matching or wear and tear damage cannot be made after fitting.  We accept no responsibility for third party fitting problems.

There is no return policy on special orders or accessories once orders are placed. If you are telephoning an order the sales assistants will read back your order to you please make sure this is correct.

General Information
iloveflooring.co.uk reserve the right to refuse sale of products mis-priced or mis-described, but we make every effort for this to be correct at all times. However some human error may occur and if this does we will do our best to resolve the problem and refund your money as soon as we can.  We are unable to guarantee colour or pattern matching and suggest you view a product in person prior to ordering. Contact us for samples. Our site is fully secure and customer information is strictly confidential, we will never pass any details on to a third party. Emails containing attachments will sometimes be refused if they are suspected of containing a virus, you will be contacted in this instance. Emails without attachments are usually accepted without problems.

Complaints
If you have any complaints, please contact the complaints dept and we will respond within 2 working days.

complaints@iloveflooring.co.uk

Contacts
info@iloveflooring.co.uk
webmaster@iloveflooring.co.uk
fax 01992 308868
telephone 0560 1258015

Unit 4 &5 Manorcroft Pde,
College Road, Cheshunt Herts
EN8 9 LR

This does not affect your statutory rights.